Support & Help Center

First, check your spam/junk folder as license emails sometimes end up there. If you still can't find it:

• Wait a few minutes - emails can take up to 10 minutes to arrive
• Check that you entered the correct email address during purchase
• Contact our support team with your purchase details

If your license key is being rejected, try these solutions:

• Copy and paste the entire key including dashes (IBM-XXXX-XXXX-XXXXXXXXXX)
• Make sure there are no extra spaces before or after the key
• License keys are case-sensitive - use exactly as provided
• Ensure you're using the latest version of the app

Currently, each license is limited to one device to ensure optimal performance and security.

If you need to transfer your license to a new device:

• Deactivate the license on your old device first
• Install the app on your new device
• Enter your license key on the new device
• If you have issues, contact support for assistance

Yes! We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us within 30 days for a full refund.

Refund requirements:

• Request must be made within 30 days of purchase
• Provide your license key and reason for refund
• License will be deactivated upon refund processing

Absolutely! Privacy is our core principle:

• Local storage only - your bookmarks never leave your device
• No cloud sync - we never see or store your data
• Encryption - all data is encrypted on your device (Plus & Premium)
• No tracking - we don't collect usage data or analytics
• Open approach - our privacy practices are transparent